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In accordance with recommendations from the Centers for Disease Control and Prevention (CDC) to limit the spread of the Coronavirus (COVID-19), and in an effort to protect employees and customers, Keys Energy Services (KEYS) has indefinitely suspended in-person services at its Customer Services center at 1001 James Street, in Key West. Additionally, field crews are implementing enhanced social distancing procedures with customers while working in the field. KEYS operating hours will remain unaffected by these changes.
KEYS encourages its customers to utilize a variety of online options that allow them to conduct the majority of all business remotely at KeysEnergy.com. Utility bill payments, service connection/disconnection/transfers, and Customer Service requests can all be completed online. Customers may also email at Web.Accounts@KeysEnergy.com or call 305-295-1000 with any questions or requests, Monday through Friday from 8:00A to 5:00P.
Utility bill payments can also be made by: phone at 305-295-1000, via drop box at 1001 James Street in Key West or in front of the Shops of Ships Way in Big Pine Key, by mail to Keys Energy Services, P.O. Box 279038, Miramar, FL 33027, or via electronic debit automatically deducted from your checking/savings account or credit/debit card monthly.
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The Utility Board approved implementing a temporary 10-percent decrease to all energy bills in May and June, with Board direction to reevaluate in June if additional relief is needed for July. The rate relief is made possible by the deferment of non-urgent capital projects and system-wide austerity measures. An average KEYS’ customer consuming 1,000 kwh of electricity during the months of May and June will see an energy bill for $116.67. Without this rate relief the same consumption would have resulted in a bill of $129.63.
Customers experiencing hardships should contact KEYS’ Customers Services at 305-295-1000 or via email at Web.Accounts@KeysEnergy.com to make the necessary arrangements. KEYS has temporarily suspended all service disconnections for nonpayment. Normal disconnection practices will resume when 'Stay At Home' orders have been lifted. Utility bills and/or debt will not be forgiven or erased. KEYS will work with affected customers to make payments to the best of their ability in order to prevent the accumulation of a larger balance.
KEYS’ field crews will be in the field working and will respond to trouble calls with enhanced social distancing procedures. During this time, we ask customers to remain indoors while field crews are working on their property. This will allow KEYS’ crews to safely complete their tasks without the risk of physically interacting with customers who may be ill. If customers do not abide by this request, KEYS’ crews have been directed to immediately stop their work and leave the site to ensure their safety.
To stay up to date with important notifications:
- Check for updates on KeysEnergy.com.
- Follow KEYS social media network:
- Facebook: @KeysEnergyServices
- Twitter: @KeysEnergy
- Instagram: @KeysEnergy
- Ensure KEYS has an accurate mobile phone number on file to receive important information via text messaging. KEYS’ customers are asked to update their information online at KeysEnergy.com/Telelink.
KEYS wants to reassure customers it is monitoring the situation and following its Pandemic Response Plan. KEYS goal is to continue to provide reliable energy throughout this event while protecting customers and employees.